Get in touch with us
Contact us through our support request form. Provide a brief description of the issue you're facing, and we’ll get back to you quickly with an initial response and next steps.
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Need WordPress or WooCommerce Support?
Are you having issues with your website?Running a WordPress website or WooCommerce store can be challenging, especially when unexpected issues arise. At ListaPage, we provide premium support services that help you maintain a fast, secure, and fully functional website or eCommerce store.
Request help!
Common WordPress
& WooCommerce issues we solve
Slow website?
- We run technical website audits to identify what is slowing down your website
- We optimize your site by compressing images, minifying code, leveraging browser caching, and utilizing other tools
Theme/plugin issues?
- We perform a diagnostic of your theme and plugins to locate conflicting scripts or code.
- We resolve the conflicts, adjusting plugin settings, or replacing incompatible themes or plugins.
Broken pages or links?
- We use link-checking tools to scan your site for 404 errors and broken links.
- We update or remove broken links, and ensure proper redirection to maintain user experience and SEO.
Website hacked?
- We'll perform a thorough scan of your website and remove malicious scripts.
- We perform a security audit and provide a robust proposal for keeping your website secure.
Checkout issues?
- We test the WooCommerce checkout process to verify payment gateway connectivity.
- We resolve coding issues, adjust settings, or fix payment gateway integrations to ensure it works.
Need shipping customisations?
- We review your shipping requirements and ensure they are properly met by customising your store.
- WooCommerce is flexible, and can be customised to suit many requirements.
We fix critical errors
- Seeing a critical error on your website?
- We identify excactly what is causing it and implement a fix.
- We'll make recommendations to help avoid further errors.
Are you looking for regular website maintenance?
View a comparison table of all our fully managed WordPress hosting plans and see what they include.
View hosting plans
The process is easy
You'll be amazed at how fast and straightforward the process is. We normally respond within 1 hour to any support requests made via our request form.
We'll assess your issue
We'll perform a diagnosis of your website or store, and provide you with a clear explanation of the problem, recommended solutions and how much it will cost to fix.
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We fix it!
Once you agree to our proposed solution, we’ll resolve it efficiently and ensure your site or store is back to running smoothly as quickly as possible.
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Are you needing urgent help?
Call us now and get *immediate WordPress assistance.
0433 283 135Immediate WordPress assistance is available from 7am to 7pm AWST Sunday to Thursday, and from 7am to 5pm Fridays.
Frequently asked questions
Most of the questions we often get are answered below. If you have another enquiry, you can reach out to us via our contact us page.
If diagnosing problems with your wesbite takes us 15 minutes or less, we won’t charge you for the diagnosis – otherwise, we charge a diagnosis fee of $125 + GST.
This depends entirely on the diagnosis which will identify what is wrong with your website, and the solutions required to fix it. We will let you know exactly how much it will cost during the diagnosis phase.
Yes, if your website has been hacked, we can help. We will immediately assess the damage, remove malware or malicious code, and restore your website to a clean state. Additionally, we’ll run a security audit and propose measures to help prevent future hacks.
We generally respond within 1 hour to support requests made via our request form. If your issue is urgent, call us on 0433 283 135 for immediate response during business hours.
Request support for your website
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